{"id":1852,"date":"2021-12-09T14:04:54","date_gmt":"2021-12-09T19:04:54","guid":{"rendered":"https:\/\/trocaire.edu\/about\/?p=1852"},"modified":"2021-12-09T14:04:58","modified_gmt":"2021-12-09T19:04:58","slug":"trocaire-college-partners-with-local-nonprofits-to-offer-new-customer-service-program","status":"publish","type":"post","link":"https:\/\/trocaire.edu\/about\/trocaire-college-partners-with-local-nonprofits-to-offer-new-customer-service-program\/","title":{"rendered":"Ä¢¹½´«Ã½ Partners with Local Nonprofits to Offer New Customer Service Program"},"content":{"rendered":"\n

Ä¢¹½´«Ã½<\/a> in partnership with Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery, is launching a new workforce development program focused on customer service. The program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment.<\/p>\n\n\n\n

\u201cOur customer service program marks the start of a new collaboration with Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery to provide opportunities for those who are looking for additional training to begin a new career or change career paths,\u201d said Gary Smith, Ed.D., vice president, innovation and workforce development at Ä¢¹½´«Ã½. \u201cQualified customer service professionals continue to be in high demand, and we are working with local companies to help train potential employees with the skill set employers are looking for to fill both in-person and remote positions.\u201d<\/p>\n\n\n\n

As part of the program, students will receive live, instructor led classes, certification exams, eight sessions of work readiness through Trocaire\u2019s ongoing partnership with 716 Ministries, career coaching and mentoring, and employer networking. Program funding is available for qualified applicants through generous support from the Garman Family Foundation.<\/p>\n\n\n\n

\u201cThe Buffalo City Mission has been \u2018restoring lives since 1917.\u2019 We are honored and grateful for the opportunity to continue this tradition by partnering with our colleagues from Ä¢¹½´«Ã½, Our Lady of Victory, Cazenovia Recovery and 716 Ministries,\u201d said John Ingersoll, manager, vocational & adult education, Buffalo City Mission. \u201cWe look forward to working together to provide this opportunity of personal and professional growth for those participating in the program from Erie and Niagara Counties.\u201d<\/p>\n\n\n\n

Classes start Jan. 18 and will be held Mondays thru Thursdays from 9 a.m. \u2013 12 p.m. It will be a hybrid model with classes offered at Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery.  <\/p>\n\n\n\n

For more information on the program or to enroll, visit trocaire.edu\/wd<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ä¢¹½´«Ã½ in partnership with Buffalo City Mission, Our Lady of Victory and Cazenovia Recovery, is launching a new workforce development program focused on customer service. 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