The student will be prepared for entry-level placement in an insurance, front desk hospital, or medical office healthcare customer service role. The course will focus on preparing the individual with the communication skills needed within a medical office. <\/p>\n\n\n\n
Topics to include:<\/p>\n\n\n\n
Class Located at:<\/strong> Health Care Customer Service Program<\/strong> prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of the healthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.<\/p>\n Customer Service Program<\/strong> prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment;\u00a0 These skills and qualifications will allow participants to secure high demand jobs.<\/p>\n Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment. These skills and qualifications will allow participants to secure high-demand jobs.<\/p>\n\n\n\n Students will receive as part of their program fees:<\/strong><\/p>\n\n\n\n Confer with customers via phone or in person and provide basic information to inquiries about products or services. May handle and resolve general complaints.<\/p>\n<\/div>\n\n\n\n Customer Service Representatives in Western New York can expect a median annual wage of $45,770 or $22.01\/hour. Starting salaries can be $34,080 or $16.38\/hour.1<\/a><\/sup><\/p>\n<\/div>\n<\/div>\n\n\n
<\/strong>TBD<\/p>\n\n\n\n
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\n\n\n\nCustomer Service Program<\/h3>\n\n\n\n
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\n\n\n\nWhat do customer service representatives do?<\/h4>\n\n\n\n
Career Outlook<\/h4>\n\n\n\n